Payment

PayPal – these payments are immediate, so we can get to work on your print.

Delivery

USA Customers:

Standard postage to the USA is via Snapfish and the US Postal Service. Please note that this MAY include an invoice for the cost of the printing. Snapfish will NOT send to PO boxes. UPS tracking number will be provided when an order is dispatched.

Non-USA Customers:

Orders are shipped in rigid cardboard envelopes and protected in plastic sleeves to prevent damage. We post to your shipping address so make sure it’s correct!

We offer regular and registered postage options. Regular postage is NOT tracked and we are not responsible for items that go missing during shipping.

Prints that are returned to us due to non-delivery will be resent once a customer has paid for shipping costs again.

If you have not received your print after 10 WORKING DAYS of your item being shipped, please check with your local post office. Due to the size of the envelope, some items are returned to the post office because they cannot be delivered. We suggest that international customers allow up to 15 working days for delivery.

** Please note that colours may vary slightly depending on your display settings. **

Refunds

We know you’re going to love your OutlineArt print.

However, if for any reason you aren’t satisfied, we will refund 100% of the purchase price under the following conditions:

– Item is returned to us (in Australia) undamaged within 14 days of receipt.
– Buyer is responsible for all return postage costs.
– Full refunds will be given if the order has not been processed with the printers.
Custom orders will be refunded 50% of the purchase price if the above conditions are met in order to cover the cost of design fees. Standard orders will be refunded the full purchase price minus shipping costs.

If your prints arrive damaged, please contact us immediately with photographic evidence. If we are satisfied that the damage has been caused due to a packaging error, we will arrange for a replacement to be sent to you at no cost.

We do not offer refunds on digital items (cards, prints, etc).

Additional Info

We won’t bite – ask us about a custom order via the contact us page!